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Quality commitment

Improving day by day





Quality commitment

Improving day by day




Quality and Environment Policy

The Quality and Environment policy is focused on achieving our main objective; our customer satisfaction and loyalty while preserving the environment at the same time.

By achieving this, the following actions are carried out:


Compliance with applicable laws and regulations

Maintaining the commitment of continuous improvement of our employees through communication and their participation in the system, with the aim of reducing the environmental impact, the internal nonconformities and increasing productivity.

Responding promptly to any suggestions or complaints from interested parties.

Having adequate human and material resources for the service.

Maintaining and extending training to all staff.

Ensuring the staff's safety and respect for the environment.

Acting on the principles of eco-efficiency and pollution prevention.

Responding promptly in the supply of spare parts to our customers.

This policy is understood, put into effect and kept updated at all levels of the organization. It has the support of the DIRECTOR, who establishes, develops and applies it through the Quality and Environment System implemented.


We can build together the best, for us and for our clients, while preserving our environment at the same time.


ISO certified

The double certification ISO 9001 and ISO 14001 guarantees the quality, safety and reliability of the brand's products, its quality management, as well as environmental compliance.

ISO 9001, developed by the International Organization for Standardization, is the standard that determines the requirements for the Quality Management System recognised worldwide. It belongs to the ISO 9000 family of quality management system standards. This standard helps organizations meet the expectations and needs of their customers. An ISO 9001 management system provides companies with a more efficient and continuous functioning of the processes, as well as an aid to manage and control these processes.

After the implementation of the ISO 9001 standard, the need to create administrative standards in the environmental area is detected. That is why ISO 14001 is written, which is an international standard for environmental management where it explains how to establish an effective Environmental Management System (EMS) and provides guidance on how to consider multiple aspects of acquisition, storage, distribution, product development, manufacturing, etc., of your company, so as to reduce the impact on the environment and make more efficient use of natural resources.


ASEICAR / ECF

In addition, Benimar Ocarsa S.A. is a company associated to ASEICAR. The Spanish Association of Industry and Commerce of the Caravaning is the representative institution of the Spanish businessmen of distribution of caravanning elements. This offers a greater guarantee to the user against any inconvenience and creates initiatives for the benefit of caravanning with which they make permanent efforts before administrations to improve the social image of the sector.











Moreover, it also belongs to the ECF (European Caravan Federation) whose aim is to represent the interests of all organizations commercially involved in the caravanning business, particularly manufacturers, and promote the caravanning experience in all its aspects.

Both ASEICAR and ECF were established in response to the need to provide coordination with legislators, regulators and other national and international authorities, as well as the caravanning user.

For more information about ASEICAR: www.aseicar.org

For more information about ECF: www.e-c-f.com



folleto-aseicar

Manual de Buena Compra de Autocaravanas, Campers o Caravanas.

SECURITY, GUARANTEE, QUALITY

www.aseicar.org


LOPD and GDPR

The Organic Law of Protection of Personal Data (LOPD in Spain) and the European General Data Protection Regulation 2016/679 (GDPR) are the basic mandatory rules for all companies and professionals who, in the development of their activity, process data personal character.

Within its quality management system, Benimar Ocarsa, S.A. emphasises the mandatory compliance of the two previous regulations to ensure the security of the privacy of its customers.

For more information you can read our privacy policy